Business Hours: Monday-Friday, 9:00 am-5:00 pm Arizona Time, excluding national holidays, unless otherwise noted.
Delivery Policy: Most baskets are hand delivered to the Phoenix, AZ area. The local delivery charge is $15.00. All baskets being delivered out of the Phoenix, AZ area will be shipped FedEx or cheapest shipping method. FedEx charges are based on the size of the basket and the location of delivery. Sun Valley Baskets & Gifts will not be held responsible for missed deliveries out of our control, including but not limited to incorrect address information and FedEx delays. Additional charges may be incurred for 2nd attempt deliveries due to incorrect address information. Pick-ups are available by appointment only.
Payment Policy: We accept Visa, Mastercard, AMEX and Discover. Payments are charged before products are assembled. We are happy to set up corporate accounts for check payments upon approved credit.
Cancellation Policy: Customer is responsible for any cost associated with labor and/or materials used in making your order up to time of cancellation.
Return Policy: If you or your gift recipient is not completely satisfied, please contact our customer service department immediately and we will replace the products and/or basket or offer a credit. Depending on circumstances any delivery charge incurred may not be refunded. Personalized or perishable products are not eligible for return, unless defective. Your complete satisfaction is our number one concern.
Substitution Policy: In order to get your basket delivered in time, some items may be substituted with a product of equal or greater value. Items containing chocolate that are shipped between May and October may be substituted with a product of equal or greater value.